• Education
• Financial Services
• Government
• Healthcare Information Systems and Product Development
• Media and Entertainment
• Telecommunications (Includes Cable and Satellite Communications)

We are particularly focused on
Collaboration tools and strategies for your organization.

We offer a variety of services for our clients. The services delivered are tailored to each engagement. Our core Business and Technical Services follow. Additionally you may wish to review our Practice Areas or Sample Solution Packages below.

• Collaboration development assistance and review
• Business case development assistance and review
• Business plan development assistance and review
• Business process development and refinement
• Competitive analysis and business positioning
• Customer needs analysis
• Marketing and collateral materials development
• Technical editing
• Program and project management
• Roadmaps and strategic implementation planning
• RFI/RFP preparation assistance
• RFI/RFP response analysis
• ROI analysis
• SWOT analysis

• Application development and integration
• Deployment planning and management
• Program and project management
• Requirements analysis, specification, and design
• Software engineering (agile and traditional methods)
• Solution architecture
• Staged release planning
• Testing (end-user usability, functional, unit, system, intersystem, User Acceptance Testing - UAT, Operational Readiness Testing - ORT)
• User experience design and development

• HIPAA adherence -- business process analysis and technical solutions that ensure regulatory compliance
• Healthcare portals -- web site portals that enable health care providers to provide customers with healthcare and benefits information; solutions may also include the underlying infrastructure from content management to personalization to tracking and reporting
• Hospital supply chain -- business process analysis and technical solutions to ensure procurement and inventory accuracy and to automate the supply chain
• Customer interaction management -- customer relationship management solutions with internal enterprise architecture and system integration including connecting to unifying and enabling technologies and methods for customer interactions such as kiosks, pagers, PDAs, e-mail, phone, in-person, post, fax, internet, and portals to provide a seamless solution
• Customer analytics and intelligence -- customer business processes, data collection and analysis, customer and business intelligence solutions
• Product development -- program and project management of new products and services; human factors engineering of new products and services; digital components of products and services
• Healthcare company and hospital web site and IT systems -- a company's digital marketing and internal, operational systems; web site monetization if appropriate

• Collaboration enhancement within and between organizations
• Change management
• Content and document management
• Custom training development and delivery: online or instructor led
• eLearning solutions
• Executive briefings
• Knowledge management
• Online community development

Technology Foundations and Strategy

• Architecture assessment, includes legacy systems and technology audits
• COTS (Commercial-Off-The-Shelf) software selection and evaluation
• Guidance on strategic implications of new developments in the marketplace
• Research on emerging technologies, and guidance on their impact on your business and marketplace
• Service provider vendor evaluation and recommendation
• Technical due diligence
• Technology assessment
• Virtual CIO
• Virtual CTO

Practice Areas
LuminaGroup supports multiple practices. These practices cut across our vertical markets and our consultants bring a wealth of experience to our clients.

• Business environment and culture analysis
• Organizational learning and collaboration needs and benefits assessment
• Intranet/Extranet/Internet integration or separation
• Buy/build ROI analyses
• Customer self-care knowledge management support and help-desk integration
• Vendor assessment and recommendation
• RFI/RFP preparation assistance
• RFI/RFP response analysis/guidance

• Business intelligence
• Business process analysis
• Company portals (intranet, extranet, and internet presences)
• Content development
• Content and document management
• Customer self-care portals
• Customer value maximization
• Data warehousing
• eChannel business strategy
• eCommerce business development
• eLearning solutions
• Information architecture
• Knowledge management
• Search engine optimization
• User experience strategy
• Web site design and implementation
• Web site tracking and reporting

• Curriculum development
• Custom training
• eLearning solutions
• Grant writing and preparation
• Multimedia training solutions
• Program assessment
• Technology assessment

• Identification of target user population and markets
• User needs analysis and requirements gathering
• User experience strategy
• User task analysis
• Mental models and cognitive modeling
• Competitive analysis and solution positioning
• Interface styles and interaction techniques
• Interface design and designing to prevent error
• Ergonomic factors in design
• Participatory design
• Storyboarding and rapid prototyping
• Traditional and agile methods-based SW development
• Application of multiple usability inspection methods
• Usability trials including formal usability testing
• Pre- and post-trial user questionnaires
• Data logging and analysis
• Field trial solution deployment
• End-user and technical documentation
• Customer and sales staff training

Sample Solution Packages - Addressing Your Business' Needs
LuminaGroup measures our success by our ability to deliver targeted solutions to our clients based on their business' needs. Many of our clients find it most beneficial to choose a package of services - customized to their business and their market. This provides the additional benefit to our clients of having a well-defined project and timeline that can also be mapped to a fixed budget. Some sample solution packages follow:

• Client business goal analysis
• Competitive analysis and business positioning
• Customer needs analysis
• SWOT analysis

The deliverable for this effort will be a document detailing the results of the analyses with product and market recommendations tied to business goals.

• Client business goal analysis
• Competitive analysis and business positioning
• User experience strategy
• Information architecture
• Content development
• eCommerce business development
• Web site design and implementation
• Application of multiple usability inspection methods
• Search engine optimization
• Web site tracking and reporting

The deliverable for this effort will be an online presence tied to business goals.

Knowledge Management and Online Community Core Package
Ideal for businesses who are faced with the constraints and limitations imposed by "knowledge silos" within the organization, and that want to facilitate a stronger and more productive relationship among suppliers, customers, and affiliate partners; or that want to explore efficient tools and processes to reduce support and training costs, reduce unnecessary and repetitive errors, and prevent valuable organizational knowledge and lessons learned from "walking out the door."

• Client business goal analysis
• Knowledge silo and intra-organizational communication analysis
• Vendor/partner/customer communication and relationship assessment
• Knowledge systems and business processes assessment
• Optional: Knowledge Management Solution development

The deliverable for this effort will be a document detailing the results of the analyses with product and process recommendations tied to business goals.

• Client needs and business goal analysis
• Competitive analysis and business positioning
• Development of core marketing deck – company overview and solutions
• Development of core collateral, including product overviews and case studies
• Optional: eBusiness web site development or refinement using marketing core

The deliverable for this effort will be set of marketing materials leveraging the company’s existing brand tied to business goals.

• Client business goal analysis
• SWOT analysis
• Identification of target user population and markets
• User needs analysis and requirements gathering
• User task analysis
• Competitive analysis and solution positioning
• User experience strategy
• Product definition and development
• Usability analysis

The deliverable for this effort will be a developed product tied to business goals.

• Client needs and business goal analysis
• Program and project management, including all associated documentation such as: communications plan, project plan, status reports, risk-dependencies-and-issues tracking, roadmaps and strategic implementation plans, budget and resource management

The deliverable for this effort will be the successful delivery of the desired solution tied to business goals.

• Client business goal analysis
• Business process analysis, development, and refinement
• Operational, business, and technology team needs analysis
• Technology and system audits
• Roadmaps and strategic implementation planning

The deliverable for this effort will be a document with a strategic roadmap and implementation plan detailing the company's current assets along with next step recommendations as tied to business goals.

• End-user and client needs analysis, including business goals
• Subject matter expertise requirements analysis and solution specification
• Content development
• eLearning solution design and development
• eLearning solution hand-off - instructor led

The deliverable for this effort will be an eLearning solution tied to business goals.

• Recruitment of end-users for the user study
• Pre- and post-trial user questionnaires
• Usability testing
• Data logging and analysis

The deliverable for this effort will be a document detailing the results of the study with product refinement recommendations tied to business goals.